iiZO Shop Help Center logo
iiZO Shop Help Center logo

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Information about ordering from us.

Do you offer gift receipts?

From the Gift Receipt portal, enter your order number, and the zip code you entered upon purchase. Then input the name of the person the gift is for and select the product(s) you wish to provide a gift receipt. You may then choose whether you'd like

How do I track my order?

Log into your iiZO Shop account, view "My Orders", and select "Details"

My item was damaged or defective. What do I do?

Please inspect your order upon receival. If the order is defective, damaged or if you received the wrong item please contact us. Every effort will be made to replace your item. However, we cannot guarantee stock.

How do I see my previous orders?

By logging into your iiZO Shop account, view "My Orders." You will be able to see a complete order history.

How can I edit or cancel my order?

iiZO Shop works to fulfill orders as efficiently as possible. Unfortunately, that means we cannot make changes to an order once it has been placed. For information on changing your shipping address please visit How do I change my shipping address?. Q